Privacy Policy
Last updated: [Insert date]
1. Introduction
This Privacy Policy explains how Core Solar Ltd (“we”, “our”, or “us”) collects, uses and protects your personal information when you visit our website or contact us regarding solar panel installations, battery storage systems, or solar assessments.
We are committed to protecting your privacy and handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all information collected through our website and communications with us.
2. Who We Are
Core Solar Ltd provides solar panel system design, installation, battery storage solutions and related services for residential properties in the United Kingdom.
Company Name: Core Solar Ltd
Registered Address: [Insert Registered Address]
Email: info@coresolar.co.uk
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
3. Information We Collect
We may collect the following personal information when you use our website or contact us.
Information you provide directly
- Name
- Email address
- Phone number
- Address or postcode
- Property information relevant to solar installation
- Information submitted through enquiry forms or solar assessment forms
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited on the website
- Time spent on pages
- Referral sources
This information helps us understand how visitors use our website and allows us to improve its performance.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries submitted through our website
- Provide solar system assessments or quotations
- Communicate with you regarding solar installations or related services
- Improve our website and services
- Comply with legal or regulatory requirements
We only collect personal information necessary to provide these services.
5. Legal Basis for Processing
Under UK GDPR we rely on the following legal bases for processing personal data.
Legitimate Interests
To respond to enquiries and provide information about solar systems or services you have requested.
Consent
Where you have provided consent for us to contact you.
Legal Obligation
Where we are required to process information to comply with legal requirements.
6. How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss.
Your information is stored securely and access is limited to authorised individuals who require the information to perform their duties.
7. Sharing Your Information
We do not sell or rent personal data.
We may share information with trusted third-party service providers where necessary, including:
- Website hosting providers
- Form processing or data management tools
- Professional advisers or contractors involved in delivering our services
Any third parties are required to handle personal data securely and in accordance with data protection law.
8. Data Retention
We retain personal information only for as long as necessary to respond to enquiries or provide services.
Where information is no longer required, it will be securely deleted or anonymised.
9. Cookies
Our website may use cookies or similar technologies to improve functionality and analyse website usage.
Cookies help us understand how visitors interact with our website so we can improve user experience.
You can control or disable cookies through your browser settings.
10. Your Data Protection Rights
Under UK GDPR you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain types of processing
- Request restriction of processing
- Request transfer of your data
To exercise any of these rights please contact us at:
11. Complaints
If you believe your data has been handled improperly you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website:
https://ico.org.uk
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page and will take effect immediately.